{"id":1983,"date":"2023-05-30T13:05:23","date_gmt":"2023-05-30T17:05:23","guid":{"rendered":"https:\/\/inversetech.com\/?p=1983"},"modified":"2023-06-05T17:04:21","modified_gmt":"2023-06-05T21:04:21","slug":"answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk","status":"publish","type":"post","link":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/","title":{"rendered":"Answers These Three Questions and You\u2019ll Know If It\u2019s Time to Outsource Your Help Desk."},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Glad you asked! Outsourcing technology expense management can be a smart business move for several reasons. Here are the top three:<\/p>\n<p><strong>Question #1 \u2013<\/strong>\u00a0<strong>Is the volume of support requests becoming too much<\/strong>\u00a0for your internal team to handle? Or maybe they\u2019re handling the requests but not promptly? Is your abandonment rate rising? Are customer complaints increasing? If you\u2019re nodding, you can skip the other two questions. You already know what you should do. And it would help if you did it before it has a negative impact on your bottom line.<\/p>\n<p><strong>Question #2 \u2013 Is your internal team sometimes (or often) lacking the expertise<\/strong> to handle certain types of support requests? Why try to hire every skill and experience that might be needed? That\u2019s what outsourcing is for &#8211; let the provider maintain the needed bench strength.<\/p>\n<p><strong>Question #3 \u2013 Are you debating a BIG investment in expensive technology and infrastructure<\/strong>\u00a0to support your internal team? If so, consider that it may all be outdated in a few short years. Was it a good investment? Or would it be wiser to let someone else invest in the technology and reinvest in a few years? If it isn\u2019t your core business, why drain the coffers for it?<\/p>\n<p>Let\u2019s be realistic. Simply answering these three questions isn\u2019t the \u201cmagic bullet.\u201d There are other considerations when outsourcing any function. But the answers should help you recognize the need to take the next step. Again, talking with an experienced Help Desk provider, like Inverse Technology Solutions, will help clarify the pros and cons of outsourcing.<\/p>\n<p>You\u2019ll learn the outsourcing process from beginning to end and understand the costs of doing so and the potential savings. It doesn\u2019t cost anything to talk to us. So let\u2019s explore your options. We are one of the Midwest\u2019s leading IT services providers. Feel free to call us at 1-800-854-2444 or visit our website,\u00a0<a href=\"http:\/\/www.inversetech.com\">www.inversetech.com<\/a>.<\/p>\n<p>We look forward to hearing from you.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Glad you asked! Outsourcing technology expense management can be a smart business move for several reasons. Here are the top three: Question #1 \u2013\u00a0Is the volume of support requests becoming too much\u00a0for your internal team to handle? Or maybe they\u2019re handling the requests but not promptly? Is your abandonment rate rising? Are customer complaints increasing? [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1987,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[15],"tags":[],"class_list":["post-1983","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-help-desk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Answers These Three Questions and You\u2019ll Know If It\u2019s Time to Outsource Your Help Desk. - Inverse<\/title>\n<meta name=\"description\" content=\"Are you trying to decide if you should outsource your Help Desk function? Here are three questions to ask yourself and your internal team. It will help make the decision easier. Read on.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Answers These Three Questions and You\u2019ll Know If It\u2019s Time to Outsource Your Help Desk. - Inverse\" \/>\n<meta property=\"og:description\" content=\"Are you trying to decide if you should outsource your Help Desk function? Here are three questions to ask yourself and your internal team. It will help make the decision easier. Read on.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/\" \/>\n<meta property=\"og:site_name\" content=\"Inverse\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-30T17:05:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-05T21:04:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/inversetech.com\/wp-content\/uploads\/2023\/05\/Blog3-Outsource-Help-Desk.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"370\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ray Richeson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ray Richeson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/\"},\"author\":{\"name\":\"Ray Richeson\",\"@id\":\"https:\/\/inversetech.com\/#\/schema\/person\/edbafe13ccf91780817046f06bbaf143\"},\"headline\":\"Answers These Three Questions and You\u2019ll Know If It\u2019s Time to Outsource Your Help Desk.\",\"datePublished\":\"2023-05-30T17:05:23+00:00\",\"dateModified\":\"2023-06-05T21:04:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/\"},\"wordCount\":414,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/inversetech.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/inversetech.com\/wp-content\/uploads\/2023\/05\/Blog3-Outsource-Help-Desk.jpg\",\"articleSection\":[\"Help Desk\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/\",\"url\":\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/\",\"name\":\"Answers These Three Questions and You\u2019ll Know If It\u2019s Time to Outsource Your Help Desk. - Inverse\",\"isPartOf\":{\"@id\":\"https:\/\/inversetech.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/inversetech.com\/wp-content\/uploads\/2023\/05\/Blog3-Outsource-Help-Desk.jpg\",\"datePublished\":\"2023-05-30T17:05:23+00:00\",\"dateModified\":\"2023-06-05T21:04:21+00:00\",\"description\":\"Are you trying to decide if you should outsource your Help Desk function? Here are three questions to ask yourself and your internal team. It will help make the decision easier. Read on.\",\"breadcrumb\":{\"@id\":\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#primaryimage\",\"url\":\"https:\/\/inversetech.com\/wp-content\/uploads\/2023\/05\/Blog3-Outsource-Help-Desk.jpg\",\"contentUrl\":\"https:\/\/inversetech.com\/wp-content\/uploads\/2023\/05\/Blog3-Outsource-Help-Desk.jpg\",\"width\":600,\"height\":370,\"caption\":\"Budget and financial planning concept involving a management or executive CFO creating or confirming the company's annual income and cost estimate. Annual strategic plan and corporate finance\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/inversetech.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Answers These Three Questions and You\u2019ll Know If It\u2019s Time to Outsource Your Help Desk.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/inversetech.com\/#website\",\"url\":\"https:\/\/inversetech.com\/\",\"name\":\"Inverse\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/inversetech.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/inversetech.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/inversetech.com\/#organization\",\"name\":\"Inverse\",\"url\":\"https:\/\/inversetech.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/inversetech.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/inversetech.com\/wp-content\/uploads\/2022\/03\/Inverse-logo-2022-FINAL.png\",\"contentUrl\":\"https:\/\/inversetech.com\/wp-content\/uploads\/2022\/03\/Inverse-logo-2022-FINAL.png\",\"width\":202,\"height\":130,\"caption\":\"Inverse\"},\"image\":{\"@id\":\"https:\/\/inversetech.com\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/inversetech.com\/#\/schema\/person\/edbafe13ccf91780817046f06bbaf143\",\"name\":\"Ray Richeson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/inversetech.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e4d4b6d2efa1b24b9866bd5064bd6b64fabcdbbfa44e778ad5165dff4319d441?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e4d4b6d2efa1b24b9866bd5064bd6b64fabcdbbfa44e778ad5165dff4319d441?s=96&d=mm&r=g\",\"caption\":\"Ray Richeson\"},\"sameAs\":[\"http:\/\/Inversetech.com\"],\"url\":\"https:\/\/inversetech.com\/author\/inverse\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Answers These Three Questions and You\u2019ll Know If It\u2019s Time to Outsource Your Help Desk. - Inverse","description":"Are you trying to decide if you should outsource your Help Desk function? Here are three questions to ask yourself and your internal team. It will help make the decision easier. Read on.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/","og_locale":"en_US","og_type":"article","og_title":"Answers These Three Questions and You\u2019ll Know If It\u2019s Time to Outsource Your Help Desk. - Inverse","og_description":"Are you trying to decide if you should outsource your Help Desk function? Here are three questions to ask yourself and your internal team. It will help make the decision easier. Read on.","og_url":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/","og_site_name":"Inverse","article_published_time":"2023-05-30T17:05:23+00:00","article_modified_time":"2023-06-05T21:04:21+00:00","og_image":[{"width":600,"height":370,"url":"https:\/\/inversetech.com\/wp-content\/uploads\/2023\/05\/Blog3-Outsource-Help-Desk.jpg","type":"image\/jpeg"}],"author":"Ray Richeson","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Ray Richeson","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#article","isPartOf":{"@id":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/"},"author":{"name":"Ray Richeson","@id":"https:\/\/inversetech.com\/#\/schema\/person\/edbafe13ccf91780817046f06bbaf143"},"headline":"Answers These Three Questions and You\u2019ll Know If It\u2019s Time to Outsource Your Help Desk.","datePublished":"2023-05-30T17:05:23+00:00","dateModified":"2023-06-05T21:04:21+00:00","mainEntityOfPage":{"@id":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/"},"wordCount":414,"commentCount":0,"publisher":{"@id":"https:\/\/inversetech.com\/#organization"},"image":{"@id":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#primaryimage"},"thumbnailUrl":"https:\/\/inversetech.com\/wp-content\/uploads\/2023\/05\/Blog3-Outsource-Help-Desk.jpg","articleSection":["Help Desk"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/","url":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/","name":"Answers These Three Questions and You\u2019ll Know If It\u2019s Time to Outsource Your Help Desk. - Inverse","isPartOf":{"@id":"https:\/\/inversetech.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#primaryimage"},"image":{"@id":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#primaryimage"},"thumbnailUrl":"https:\/\/inversetech.com\/wp-content\/uploads\/2023\/05\/Blog3-Outsource-Help-Desk.jpg","datePublished":"2023-05-30T17:05:23+00:00","dateModified":"2023-06-05T21:04:21+00:00","description":"Are you trying to decide if you should outsource your Help Desk function? Here are three questions to ask yourself and your internal team. It will help make the decision easier. Read on.","breadcrumb":{"@id":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#primaryimage","url":"https:\/\/inversetech.com\/wp-content\/uploads\/2023\/05\/Blog3-Outsource-Help-Desk.jpg","contentUrl":"https:\/\/inversetech.com\/wp-content\/uploads\/2023\/05\/Blog3-Outsource-Help-Desk.jpg","width":600,"height":370,"caption":"Budget and financial planning concept involving a management or executive CFO creating or confirming the company's annual income and cost estimate. Annual strategic plan and corporate finance"},{"@type":"BreadcrumbList","@id":"https:\/\/inversetech.com\/answers-these-three-questions-and-youll-know-if-its-time-to-outsource-your-help-desk\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/inversetech.com\/"},{"@type":"ListItem","position":2,"name":"Answers These Three Questions and You\u2019ll Know If It\u2019s Time to Outsource Your Help Desk."}]},{"@type":"WebSite","@id":"https:\/\/inversetech.com\/#website","url":"https:\/\/inversetech.com\/","name":"Inverse","description":"","publisher":{"@id":"https:\/\/inversetech.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/inversetech.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/inversetech.com\/#organization","name":"Inverse","url":"https:\/\/inversetech.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/inversetech.com\/#\/schema\/logo\/image\/","url":"https:\/\/inversetech.com\/wp-content\/uploads\/2022\/03\/Inverse-logo-2022-FINAL.png","contentUrl":"https:\/\/inversetech.com\/wp-content\/uploads\/2022\/03\/Inverse-logo-2022-FINAL.png","width":202,"height":130,"caption":"Inverse"},"image":{"@id":"https:\/\/inversetech.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/inversetech.com\/#\/schema\/person\/edbafe13ccf91780817046f06bbaf143","name":"Ray Richeson","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/inversetech.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e4d4b6d2efa1b24b9866bd5064bd6b64fabcdbbfa44e778ad5165dff4319d441?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e4d4b6d2efa1b24b9866bd5064bd6b64fabcdbbfa44e778ad5165dff4319d441?s=96&d=mm&r=g","caption":"Ray Richeson"},"sameAs":["http:\/\/Inversetech.com"],"url":"https:\/\/inversetech.com\/author\/inverse\/"}]}},"_links":{"self":[{"href":"https:\/\/inversetech.com\/wp-json\/wp\/v2\/posts\/1983","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inversetech.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/inversetech.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/inversetech.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/inversetech.com\/wp-json\/wp\/v2\/comments?post=1983"}],"version-history":[{"count":4,"href":"https:\/\/inversetech.com\/wp-json\/wp\/v2\/posts\/1983\/revisions"}],"predecessor-version":[{"id":2005,"href":"https:\/\/inversetech.com\/wp-json\/wp\/v2\/posts\/1983\/revisions\/2005"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inversetech.com\/wp-json\/wp\/v2\/media\/1987"}],"wp:attachment":[{"href":"https:\/\/inversetech.com\/wp-json\/wp\/v2\/media?parent=1983"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inversetech.com\/wp-json\/wp\/v2\/categories?post=1983"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/inversetech.com\/wp-json\/wp\/v2\/tags?post=1983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}