{"id":2006,"date":"2023-06-08T13:00:00","date_gmt":"2023-06-08T17:00:00","guid":{"rendered":"https:\/\/inversetech.com\/?p=2006"},"modified":"2023-06-06T14:45:55","modified_gmt":"2023-06-06T18:45:55","slug":"the-great-telecom-rip-off","status":"publish","type":"post","link":"https:\/\/inversetech.com\/the-great-telecom-rip-off\/","title":{"rendered":"The Great Telecom Rip-Off"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; theme_builder_area=&#8221;post_content&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<p>If anyone wants to know why TEM (technology\/telecom expense management) exists or why it&#8217;s a good idea, the article\u00a0<em>&#8220;The Great Telecom Rip-Off&#8221;<\/em>\u00a0by David Rosen, published online at\u00a0COUNTERPUNCH 3\/23\/23 explains it. We are providing the link directly to that article here\u00a0<a href=\"https:\/\/www.counterpunch.org\/2023\/03\/23\/the-great-telecom-rip-off-2\/\">https:\/\/www.counterpunch.org\/2023\/03\/23\/the-great-telecom-rip-off-2\/<\/a>\u00a0if you want the in-depth report. Or, read on for a few excerpts, which are frankly frightening. While most of this applies to consumers, the article also covers universities and municipalities.\u00a0<\/p>\n<p>\u00a0\u201cOver the last few decades, the leading telecom companies have engaged in a host of schemes to swindle their customers and the American taxpayer. One involves overcharging customers for which they have been repeatedly sued. Others involve deceptive pricing practices, questionable accounting schemes, substitution of inferior wireless (e.g., 5G) for fiber-optic system upgrades, capture of federal and state regulatory agencies and the \u201cderegulation\u201d of the telecom industry. These schemes fueled the telecom swindle.\u201d<\/p>\n<p>\u201cIn September 2020, the State of California won a\u00a0$116 million\u00a0suit against Verizon ($68 million)\u00a0and AT&amp;T\u00a0($48 million). The suit was brought by a \u201cwhistleblower,\u201d OnTheGo Wireless, LLC, and thirty government entities claiming under the California False Claims Act that the telecoms overcharged the state and government customers for wireless services. \u00a0Some 300 state and local entities will recover money for the excessive payments, including the\u00a0State of California, state universities as well as city and county governments.\u201d<\/p>\n<p>\u201cNew Networks Institute\u2019s (NNI) Bruce Kushnik identifies a series of schemes telecoms use to execute overcharges, including:<\/p>\n<ul>\n<li><em>Services Fees \u2013<\/em> Charges for services customers did not order that NNI estimates totals $17 billion annually. They include:<\/li>\n<li>\u201cRamming\u201d \u2014 The phone company adds a service, that is provided by one of the companies\u2019 subsidiaries or different line of business, that was not ordered.<\/li>\n<li><em>\u201cCramming\u201d \u2014<\/em> A service is added by another company that was not ordered.<\/li>\n<li><em>\u201cSlamming\u201d \u2014<\/em> A company switches you to their service without permission.<\/li>\n<li><em>Made Up Fees \u2013<\/em> They are commonplace and can include \u201cCost Recovery Fees\u201d and \u201cAdministrative Fees\u201d on wireless or even Digital Voice service on a FiOS bundle of voice and broadband as well as \u201cBroadcast TV &amp; Sports Fee\u201d on cable services. NNI estimates these at $22.7 billion.<\/li>\n<li><em>Made Up Taxes on Made up Fees \u2014<\/em> America\u2019s communications services are taxed made up fees, which are then also taxed, fees and surcharged. NNI estimates they generate $25 billion per year. For example, \u201cVerizon Surcharges and Fees\u201d are not mandated but are a pass-through. They include taxes applied to Verizon, but which it is allowed to pass onto the subscriber\u2019s bill as an administrative fee. The Verizon web site states that \u201cthese are Verizon charges, not taxes.\u201d It reads:<\/li>\n<li>Administrative Charge, which helps defray certain expenses we incur, including charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers; fees and assessments on our network facilities and services; property taxes; and the costs we incur responding to regulatory obligations. Please note that these are Verizon charges, not taxes.\u201d<\/li>\n<\/ul>\n<p>This article tells us here at Inverse that a company with multiple locations with multiple telecom providers can be \u201ceasy marks\u201d. The individual responsible for monitoring and paying the telecom bills every month would have a challenging, if not impossible, job of trying to sort through monthly invoices to ensure accuracy. Not to mention ensuring rates are the best and watching for price hikes. Unless that individual is dedicated to\u00a0<strong>only<\/strong> monitoring these expenses, it\u2019s unreasonable to expect them to stay 100% on top of it all.\u00a0 And honestly, the telecom providers know that. An extra fee here, an &#8220;accidental&#8221; overcharge there when combined with charging business customers for unused phone lines, and more \u2026 who could hope to keep track? That&#8217;s why TEM services like ours exist. We have experts at Inverse, with the experience to recognize what&#8217;s real and reasonable vs. what&#8217;s not. We offer a complimentary audit as a starting point with clients to help them understand quickly how much they could save. Call\u00a0us if you&#8217;re interested. We would love to help you reduce your tech and telecom cost. 800-854-2444 or visit <a href=\"http:\/\/www.inversetech.com\">www.inversetech.com<\/a><\/p>\n<p><em>Source: COUNTERPUNCH online,\u00a0 3\/23\/23 by David Rosen<\/em><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>If anyone wants to know why TEM (technology\/telecom expense management) exists or why it&#8217;s a good idea, the article\u00a0&#8220;The Great Telecom Rip-Off&#8221;\u00a0by David Rosen, published online at\u00a0COUNTERPUNCH 3\/23\/23 explains it. We are providing the link directly to that article here\u00a0https:\/\/www.counterpunch.org\/2023\/03\/23\/the-great-telecom-rip-off-2\/\u00a0if you want the in-depth report. Or, read on for a few excerpts, which are frankly [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2010,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[13],"tags":[],"class_list":["post-2006","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology-expense-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Great Telecom Rip-Off - Inverse<\/title>\n<meta name=\"description\" content=\"Telecom providers know they can overcharge with an &quot;accidental&quot; fee here or there. That&#039;s why TEM services like ours exist. 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